SpringEdge Technologies Private Limited ("SpringEdge", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website springedge.com or use our communication platform services, including SMS, RCS, Voice Broadcasting, and WhatsApp APIs.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Register for an account or sign up for our services
- Fill out a contact form or submit an enquiry
- Subscribe to our newsletters or marketing communications
- Apply for a job through our careers page
- Interact with our sales or support teams
This information may include your name, email address, phone number, company name, billing address, and payment details.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our website is used and improve user experience.
API and Service Data
When you use our SMS, RCS, Voice, or WhatsApp API services, we process data necessary to deliver those services. This includes message metadata (such as timestamps, delivery status, and sender/recipient identifiers). We do not store the content of messages sent through our platform beyond the period required for delivery and troubleshooting.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, operate, and maintain our communication platform and APIs
- Account Management: To manage your account, process transactions, and send service-related notifications
- Customer Support: To respond to your enquiries, resolve issues, and provide technical assistance
- Improvement: To analyse usage patterns, monitor performance, and enhance our products and website
- Communication: To send you updates about new features, products, or offers that may be relevant to you
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent: When you have given us explicit permission to share your data
- Service providers: With trusted third-party vendors who assist in operating our platform (such as payment processors, cloud hosting, and email delivery services), bound by confidentiality obligations
- Legal requirements: When required to comply with applicable laws, respond to subpoenas, court orders, or legal processes
- Business protection: To protect the rights, property, or safety of SpringEdge, our users, or the public
- Business transfers: In connection with a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect anonymous information about your interactions with our website. Cookies help us:
- Remember your preferences and settings
- Understand website traffic and usage patterns
- Improve site performance and user experience
- Deliver relevant content and measure the effectiveness of our campaigns
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website. For more details, refer to your browser's help documentation.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure server infrastructure, and regular security assessments.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When your data is no longer needed, we securely delete or anonymise it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-out: Unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly
To exercise any of these rights, please contact us at the address provided below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party services you interact with.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how SpringEdge handles your data, please contact us:
- Email: contact@springedge.com
- Phone: +91 80-50014114
- Address: SpringEdge Technologies Private Limited, #198, CMH Road, 2nd Floor, Indiranagar, Bangalore, Karnataka, India 560 038