About Jio TrueConnect DLT Portal
Jio TrueConnect is the DLT platform operated by Reliance Jio Infocomm Limited, India's largest telecom operator. Since its launch, TrueConnect has become the most widely used DLT portal in the country, trusted by hundreds of thousands of businesses for SMS compliance registration. The portal provides a comprehensive set of tools for entity registration, sender ID (header) management, and content template approval — all in a single dashboard.
Whether you are an enterprise, startup, government body, or individual sender, Jio TrueConnect supports all entity types defined under TRAI's DLT regulations. The platform offers a user-friendly interface with step-by-step guided registration, making it accessible even if you are registering for the first time.
Documents Required
Before starting your registration on TrueConnect, keep the following documents ready. All documents must be valid, legible, and match the details you enter in the registration form.
- PAN Card of the business entity
- GST Certificate (if applicable)
- Certificate of Incorporation or Registration Certificate
- Letter of Authorization on company letterhead (authorizing the signatory to register)
- Authorized signatory's Aadhaar Card or Passport
- Company email address (must be a company domain email — personal Gmail, Yahoo, or Outlook addresses are not accepted)
Step-by-Step Registration Process
Follow these seven steps to register your business entity on the Jio TrueConnect DLT portal. The entire process takes approximately 20–30 minutes to complete online.
Visit the TrueConnect Portal
Go to trueconnect.jio.com and click on the "New Registration" button on the homepage. This will open the entity registration form where you will begin entering your business details.
Select Your Entity Type
Choose the type of entity that best describes your organization. The available options are: Enterprise (private companies and LLPs), Startup (DPIIT-recognized startups), Government (central, state, or local government bodies), or Individual (sole proprietors and freelancers). Your selection determines which KYC documents are required in subsequent steps.
Enter Business Details
Fill in your company name (must match your incorporation certificate exactly), CIN or registration number, PAN number, GSTIN, and registered office address. Double-check all entries for accuracy — mismatches between form data and uploaded documents are the most common reason for rejection.
Enter Authorized Signatory Details
Provide the details of the person authorized to manage the DLT account: full name, designation, official email address, and mobile number. The email address must belong to the company domain (e.g., name@yourcompany.com). This person will receive all approval notifications and account credentials.
Upload KYC Documents
Upload scanned copies of the required documents: PAN card, GST certificate, certificate of incorporation, and the authorization letter on company letterhead. Ensure all files are in PDF or JPEG format, clearly legible, and under the file size limit specified on the portal (typically 2 MB per document).
Verify Mobile Number and Submit
An OTP will be sent to the mobile number you provided in Step 4. Enter the OTP to verify your number, review all the information you have entered, and click "Submit" to send your application for review.
Pay the Registration Fee and Wait for Approval
Complete the online payment of Rs 5,000 + GST per year. After payment, your application will be reviewed by the Jio DLT team. Approval typically takes 2–7 business days. Once approved, you will receive your unique 19-digit Entity ID via email, which is required for all subsequent header and template registrations.
Registering Sender IDs (Headers)
Once your entity registration is approved and you have received your Entity ID, you can begin registering sender IDs (also called headers). Headers are the 6-character names that appear as the sender when your recipients receive an SMS.
Navigate to Header Management
Log in to your TrueConnect account and go to the Header Management section from the main dashboard. Click on "Add New Header" to begin.
Enter Header Details
Enter your desired 6-character header name. Select the header type: Transactional (alphabetic, e.g., SPEDGE) for OTPs, alerts, and service messages, or Promotional (numeric prefix assigned by the operator) for marketing and advertising messages.
Upload Supporting Documents and Submit
If required, upload a brand name authorization document or trademark certificate. Submit the header for approval. Header approvals on Jio TrueConnect typically take 1–3 business days.
For detailed sender ID naming rules and best practices, see our DLT Sender ID guide.
Registering Content Templates
Every SMS you send must match a pre-approved content template registered on the DLT platform. Templates define the fixed text and variable placeholders in your messages.
Open Template Management
Navigate to the Template Management section in your TrueConnect dashboard and click "Add New Template".
Select Template Category
Choose the appropriate category for your template: Transactional (OTPs, alerts, order updates), Promotional (marketing, offers, discounts), Service Implicit (service messages to existing customers), or Service Explicit (service messages to customers who have opted in).
Compose Template Content
Write your message template using typed variable tags for dynamic content. TRAI now mandates specific tags such as {#numeric#} for numbers, {#alphanumeric#} for text/IDs, and {#url#} for links. For example: Dear {#alphanumeric#}, your OTP for login is {#numeric#}. Valid for 10 minutes. - SPEDGE. See our template approval guide for the full list of approved variable tags.
Associate Header and Submit
Link the template to one of your approved headers, then submit for review. Template approvals on Jio typically take 24–72 hours. You will receive the approved Template ID, which must be passed in every API call when sending messages.
For template formatting rules and common rejection reasons, see our DLT template approval guide.
Fees and Approval Timeline
Below is a summary of the costs and expected turnaround times for each stage of DLT registration on Jio TrueConnect.
| Item | Details |
|---|---|
| Entity Registration | Rs 5,000 + GST/year |
| Annual Renewal | Rs 5,000 + GST |
| Header Registration | Free |
| Template Registration | Free |
| Entity Approval | 2–7 business days |
| Header Approval | 1–3 business days |
| Template Approval | 24–72 hours |
Tips for Faster Approval
Follow these best practices to avoid delays and rejections during the Jio DLT registration process:
- Ensure your company name matches exactly across all uploaded documents — even minor spelling differences (e.g., "Pvt" vs "Private") can cause rejection.
- Use a company domain email address (e.g., name@yourcompany.com). Personal email providers such as Gmail, Yahoo, and Outlook are not accepted.
- Upload clear, legible scanned copies of all documents. Blurry or cropped images will be rejected during verification.
- Complete all fields in the registration form, including optional fields. Incomplete applications take longer to process.
- Double-check your PAN and GST numbers for typos before submitting. A single incorrect digit will result in a failed verification.
- For common registration issues and how to resolve them, visit our DLT troubleshooting guide.
Other DLT Platforms
DLT registration on one operator is valid across all Indian telecom networks. However, if you prefer to register on a different platform, here are the other options:
Ready to Start Sending SMS?
Once your DLT registration is complete and your headers and templates are approved, you can start sending messages immediately through SpringEdge. Our platform is fully integrated with all DLT operators, so your Entity ID, headers, and templates work seamlessly with our SMS and RCS API.